Have questions about self storage? Need help with your move-in? Check out frequently asked questions below, or give us a call! We're here and happy to help!
Help & Support Hours
Monday: 9 am - 6 pm
Tuesday: 9 am - 6 pm
Wednesday: 9 am - 6 pm
Thursday: 9 am - 6 pm
Friday: 9 am - 6 pm
Saturday: 10 am - 2 pm
Frequently Asked Questions
Here are a few of the most commonly asked questions and answers about storage and using self storage units. As always, if you have any questions at all, please do not hesitate to give us a call so we can help.
Reach out to us before 6 pm, Monday thru Friday (when the offices close) to make sure you have everything you need to move in. Your new space may have a combo lock or zip tie to secure the unit until you get there. Make sure to bring scissors or check your messages for the lock code. This extra step is because we complete a 12 step checklist for every unit before clearing it as ready to rent, and we want it to stay nice for you.
Let us know at least 7 days before you plan to move out, the earlier the better. Please note that all rentals are month to month and your rent is NOT prorated on move out, so you have until the last day of the month to move out. Once you have vacated and the unit is completely empty, please take a picture of the unit (with the unit number in the photo or an adjacent unit number) to save for your proof.
Units with items left inside are subject to a cleaning fee.
How do I make payments?
We only accept credit or debit payments through our online portal or you can pay with a representative over the phone.
As of December 2022, we are no longer accepting "paper" payments such as checks or cash. If you are paying by money order please mail to the property management office, with the name of your storage facility.
Attn: *Insert Facility Name*
6187 Lake Ave
Elyria, OH 44035
Please note your unit number on your payment or envelope.